“Settled are delighted to have been awarded new Home Office funding for advice work in Wales on the EU Settlement Scheme, with our new partners on this project, TGP Cymru

“Both organisations are already well established in Wales, having given EUSS advice in person and remotely across the nation since 2019. Settled’s UK head office is in Newport, and Tros Gynnal Plant are based in Cardiff. 

“The new grant will enable us to expand our much-needed advice work to EU/EEA citizens living in Wales. We will assist anyone eligible to make applications for relevant EUSS status, particularly focusing on vulnerable groups including elderly people, Roma communities, people who are homeless or have suffered domestic abuse, individuals with physical or mental health conditions, and people with language, literacy, or digital exclusion barriers.

“Whether a Bulgarian farmworker, German grandmother, Italian cafe owner, Romanian teacher, Slovak social worker, or anyone with EU/EEA citizenship who has made Wales your home, in Bangor or Barry, Machynlleth or Merthyr Tydfil, you can benefit from this free advice service! We encourage everyone who has not yet applied for EUSS status to make a ‘late application’ with our support; and everyone with Pre-Settled Status to make timely upgrades to Settled Status to access their full rights consistent with the Withdrawal Agreement.”

 – Kate Smart, CEO, Settled. 6th July 2023.


Settled’s advice services are free, accredited by the OISC, and available in a very wide range of languages. 

Our multilingual helpline is 0330 223 5336, and our new email address for this service is [email protected]

Please don’t hesitate to get in touch with any queries about your own situation, or to refer clients to us. 

Over the next two years, we look forward to increasing our outreach across Wales, to make us as accessible as possible.

Changes to pre-settled rules

The Home Office announced some changes to EUSS pre-settled status rules on 21st May.

Please do not contact Settled to ask about these changes until we are clearer, as otherwise our service may become overwhelmed.

It is important that we can continue to respond effectively to beneficiaries in need of urgent casework advice and support.
We are waiting for more detail, and will update our website information, Facebook forums, and leaflets as soon as possible. Many thanks for your patience and understanding.

The Home Office announcement is here.

We’re here to help you with your Settled Status to remain in the UK. We have 100 volunteers on hand who can provide advice in all EU lanaguages.

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