Settled offers free, accredited advice on the EU Settlement Scheme in a wide variety of European languages.

Please call our helpline on 0330 223 5336 and select the language you wish to speak (phone option numbers next to each language below). The English extension line is open Monday-Thursday, 13:00-15:00. For other times, and other languages, please leave a message, and you will be called be back in the appropriate language. We also have speakers of additional languages who can call or email you back in your preferred language as far as possible. 

Alternatively, if you’d prefer to email us, please write (in your preferred language) an explanation of your situation, name and location, and we will reply as soon as possible. 

For advice on the EU Settlement Scheme (EUSS), please email:


For advice on Ukrainian visa schemes, please email:


All services are free, multilingual, and accredited by the Office of the Immigration Services Commissioner (OISC).

If you are a member of the media wanting to run a piece relating to our work on the EUSS or Ukraine, please contact our Comms Manager who will be happy to help.

Our head office is in the wonderful Newport Market, which was refurbished in 2022, and easily accessible from the M5 in South Wales. Come and visit us; and enjoy the delights of the food hall and independent shops too!

Address: R1.3 Riverside House, Newport Market, Upper Dock Street, Newport, NP20 1DD

Tel: 01633 927870 (to arrange a meeting, or for office enquiries. 

Please use our helpline – 0330 223 5336 – for advice queries).


We’re here to help you with your Settled Status to remain in the UK. We have 100 volunteers on hand who can provide advice in all EU lanaguages.

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