How we can help you
Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue.
We now continue to provide information, advice and support to EU citizens, including people who are late applying to the EU Settlement Scheme (EUSS), or who have had their application refused. We also help when people are struggling to prove their immigration status or access rights and services. These can include the right to bring family members to join them in the UK, and to access welfare benefits, healthcare, etc.
Since March 2022, we also provide advice on Ukraine visa schemes. This Ukraine service covers immigration rights and broader rights of housing, education, etc. (We do not assist in ‘matching’ directly).
You can watch the short video below to find out more about who we are, what we do and our impact:
Settled is accredited to give immigration advice at OISC Level 3. We have a small staff team of coordinators and lawyers, and a network of 100+ dedicated volunteers based throughout the UK.
Our staff and volunteers speak over 20 European languages, including Romanes for our dedicated Roma service, and Ukrainian. We always try to respond in beneficiaries’ preferred language.
Advice for EU and Ukrainian citizens is provided free of charge by email or phone. Information is also available in the Help section of this website. In addition, we manage interactive Facebook groups in a range of languages.
Our work and achievements can be viewed as summary infographics, or in our annual report to the Charity Commission.
Please note that Settled does not provide individual advice or assistance related to eVisa enquiries.
- For general information about eVisas, please visit Online Immigration Status (eVisa).
- If you need help moving to an eVisa, please contact a Home Office funded organisation for support. Click here for details.
- For our Ukrainian beneficiaries, we have created a step-by-step guide on how to create an immigration account and link to your eVisa in this short video (in Ukrainian).
Contact us for free, accredited support:
- EUSS multilingual advice line*: 0330 223 5336
- EUSS advice service: [email protected]
- EUSS applications if based in Wales: [email protected]
- EUSS Roma advice service: [email protected]
- Ukraine advice service: [email protected]
- Facebook online advice forums in Bulgarian, German, Italian, Spanish, and Ukrainian.
- Further contact information is here.
* Our helpline has extensions in English (option1), Bulgarian (2), Italian (4), Spanish (7), and Romanes (8). If calling from outside the UK, please dial +44 330 223 5336. The English extension line is open Monday-Thursday, 13:00-15:00. For other times, and other languages, please leave a message, and you will be called be back in the appropriate language.
Feed From Facebook
Let’s celebrate #Welsh #Charities #Week - #Wythnos #Elusennau #Cymru!![]()
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Since our beginnings, Settled has had a special connection to and with Wales reminding us how welcoming, kind and generous Welsh people are. This is why during Welsh Charities Week we would like to recognise and celebrate with much appreciation all the work that amazing people and organisations across Wales do “to shine a bit of light in the dark.” We and the thousands of people that our volunteers have supported over the years know that what they do makes a huge difference improving people’s lives, in many ways.![]()
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Last year we supported close to 1,000 EU and Ukrainian citizens across Wales with free, high-level immigration advice. We are seeing an increase in vulnerable people experiencing complex cases coming to us for help at a time when there is little funding available. We would not be able to help so many people without the amazing work of our knowledgeable, friendly, multi-lingual volunteers who generously share their time and expertise helping those most in need. ![]()
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This year’s theme is “Play your part, change lives.” Settled is a charity with our offices in Cardiff Bay relying on donations to train, support and supervise our incredible team of 50+ accredited volunteers as well as our senior legal advisers, and other staff. Thanks to your donations, last year we were able to help more than 13,500 of people in need secure and access their status and rights across the UK. Thank you so much for your amazing support. Every donation you make here settled.org.uk/donate/ will make a huge positive impact improving thousands of people’s lives and we are immensely grateful for your generous support.![]()
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We would love for you to join the team and be part of this amazing story. Get in touch by writing to: [email protected]![]()
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Together we can all shine a bit of light in the dark, playing our part, changing lives...![]()
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#WelshCharitiesWeek #wythnoselusennaucymru #Playyourpartchangelives #TogetherWeCan
We invite you to join us for a fantastic webinar with a stellar line-up of speakers talking about “EU Settlement Scheme five years after: Settled Status, Pre-Settled Status, ETA, and travel” where the following topics will be discussed: ![]()
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📌The EUSS and recent updates![]()
📌Registration of newborns and family reunification![]()
📌Late applications![]()
📌Travel and border checks including ETA, eVisa, dual nationals and upcoming changes from 25 February, with practical advice on the documents needed to travel to the UK.![]()
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This webinar is organised by the Italian Comites in the UK Comites di Londra, Comites di Manchester, and Comites Scozia e Irlanda del Nord in collaboration with Settled. ![]()
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When: Wednesday 18 February, at 18:00 (UK time). ![]()
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To watch it live, simply connect to the Comites social media profiles (Facebook and the Comites London YouTube channel). ![]()
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Please share this widely and we look forward to seeing you there! 🙏Sono ormai trascorsi più di cinque anni dal 31 dicembre 2020, data in cui, con l’uscita del Regno Unito dall’Unione europea, è cessata la libertà di movimento. L’EU Settlement Scheme ha tutelato i diritti di milioni di cittadini europei e dei loro familiari residenti nel Paese attraverso il riconoscimento del pre-settled e del settled status. Nel tempo, molte regole sono cambiate, insieme a strumenti, controlli e prassi di viaggio. Settled status, pre-settled status, conversioni automatiche, estensioni, revoche dello status, ricongiungimenti familiari, domande in ritardo e nascite sono tutti temi che continuano a generare dubbi pratici.![]()
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Serve dunque un nuovo appuntamento di approfondimento, parte di una serie consolidata organizzata in questi cinque anni dai tre Comites nel Regno Unito (Comites di Londra, Comites di Manchester, Comites Scozia e Irlanda del Nord) in collaborazione con la charity Settled.![]()
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Nel corso dell’incontro verranno ripresi i passaggi essenziali dell’EUSS e i principali aggiornamenti: dai requisiti e dalle tempistiche per arrivare al settled status, alle conversioni automatiche, fino alle estensioni del pre-settled e alle informazioni utili per comprendere quando e perché possano emergere criticità o revoche dello status. Una parte sarà dedicata anche alle situazioni familiari, con attenzione a registrazione dei nuovi nati e ricongiungimenti, e alle domande presentate in ritardo (late applications).![]()
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Infine, si parlerà di viaggi e controlli: ETA, eVisa, doppi cittadini e cambiamenti imminenti dal 25 febbraio, con consigli pratici sui documenti necessari a viaggiare verso il Regno Unito a seconda della situazione.![]()
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Il webinar si terrà mercoledì 18 febbraio con inizio fissato per le ore 18.00 (UK time). Per seguirlo in diretta basterà collegarsi ai profili social dei Comites (Facebook e canale YouTube del Comites di Londra). Vi aspettiamo!![]()
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Italian Embassy in London | Consolato d'Italia a Manchester | Consolato Onorario d'Italia a Liverpool | Consolato Onorario d'Italia a Nottingham | Vice-Consolato Onorario d'Italia a Birmingham | Agenzia Consolare Onoraria di Newcastle upon Tyne | Consiglio Generale degli Italiani all’Estero -CGIE![]()
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www.facebook.com/events/1515487210279193/
We’d like to share with you a recent positive outcome from one of our #EUSettlementScheme clients in #Scotland who had been desperately struggling for years without the right support and which highlights the impact of our work with vulnerable people.![]()
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Our client is a #Portuguese national who had faced several refusals under the #EUSS over a number of years, largely due to difficulties evidencing her residence during periods affected by domestic abuse, the COVID-19 pandemic, and childcare responsibilities. To make matters worse, she was also given incorrect advice by another advice agency to apply for a Skilled Worker visa and, following that advice, instructed a professional adviser to submit a Skilled Worker application. Unfortunately, that application was also refused, resulting in further financial loss and distress.![]()
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Since she contacted us, we supported her straight away with a carefully prepared late application for Settled Status, addressing her vulnerability, previous refusals, evidential gaps, and the relevant Withdrawal Agreement and Home Office guidance. ![]()
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Following the decision, she immediately wrote to us the following message: “I would like to thank Irfan, who supported my EU Settlement application after several refusals. After five years, I finally obtained my settled status thanks to Irfan’s help. He is my guardian angel. A very big thank you to him and to the entire Settled team. Once again, thank you from the bottom of my heart.”![]()
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In words of Irfan (in photo below), one of our wonderful Senior Immigration Advisers: “I am pleased to confirm that her application has now been approved, and she has been granted Settled Status, bringing an end to a five-year period of uncertainty. This is an example of how careful case preparation, persistence, and a trauma-informed approach can make a real difference.” 👏🙏
Please join us in this #EU Citizens’ Rights Research Webinar hosted by the Independent Monitoring Authority on Tuesday 24 February from 10am until 2pm to find out more about IMA's latest survey results and wider research on EU citizens rights. ![]()
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Our very own Rhys Evans, Settled Service Manager for Wales, and Michaela Krizova, Advice and Outreach Worker at Settled will be joined by BMG Research, the Migration Observatory, and academic experts for research presentations and discussions on the rights of EU and EEA EFTA citizens and their family members living in the UK and Gibraltar. ![]()
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This webinar offers a unique opportunity to deepen your understanding of: ![]()
-EU citizens’ rights in the post Brexit landscape ![]()
-Findings from the IMA’s latest research ![]()
-Academic evidence and frontline experience ![]()
-The future of rights monitoring and research![]()
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For more info on the Agenda, Speakers and How to Join, please click here: ima-citizensrights.org.uk/ima-webinar/![]()
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Please share and we look forward to seeing you there!
Michaela and Suzy from Settled had a great day at the wonderful Cardiff Council's / Cyngor Caerdydd “Into Work Job's Fair”, where they spoke to a number of people, many of whom were interested in volunteering with Settled. We're really keen to recruit volunteers in Wales, and are particularly interested to hear from those with legal or advice experience, and/or those who speak a European language fluently. Email [email protected] to find out more. ![]()
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We look forward to hearing from you!![]()
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#JobSeekers #Cardiff #wales #JobsFair #IntoWork #Settled #EUSS
