How we can help you

Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue. 

We now continue to provide information, advice and support to EU citizens, including people who are late applying to the EU Settlement Scheme (EUSS), or who have had their application refused. 

We also help when people are struggling to prove their immigration status or access rights and services. These can include the right to bring family members to join them in the UK, and to access welfare benefits, healthcare, etc.  

Since March 2022, we also now provide advice on the Ukraine Family Scheme and Homes for Ukraine Scheme. This Ukraine service is for Ukrainians in the UK or overseas, and hosts. We cover immigration rights and broader rights of housing, education, etc. (We do not assist in ‘matching’ directly).

Settled is registered to give immigration advice at OISC Level 3. We have a small staff team of coordinators and lawyers, and a network of 100+ dedicated volunteers based throughout the UK. 

Our staff and volunteers speak over 20 European languages, including Romanes for our dedicated Roma service, and Ukrainian. We always try to respond in beneficiaries’ preferred language.

Advice for EU and Ukrainian citizens is provided free of charge by email or phone. We also manage interactive Facebook groups in a range of languages. Multilingual information is also available in the Help section of this website. 

Our work and achievements in 2022-23 can be viewed as summary infographics, or in our annual report to the Charity Commission. 

Contact us for free, accredited support:

* With extensions in English (1), Bulgarian (2), Italian (4), Spanish  (7), and Romanes (8). If calling from outside the UK, please dial +44 330 223 5336. The English extension line is open Monday-Thursday, 13:00-15:00. For other times, and other languages, please leave a message, and you will be called be back in the appropriate language.

Changes to pre-settled rules

The Home Office announced some changes to EUSS pre-settled status rules on 21st May.

Please do not contact Settled to ask about these changes until we are clearer, as otherwise our service may become overwhelmed.

It is important that we can continue to respond effectively to beneficiaries in need of urgent casework advice and support.
 
We are waiting for more detail, and will update our website information, Facebook forums, and leaflets as soon as possible. Many thanks for your patience and understanding.

The Home Office announcement is here.

We’re here to help you with your Settled Status to remain in the UK. We have 100 volunteers on hand who can provide advice in all EU lanaguages.

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