How we can help you
Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue.
We now continue to provide information, advice and support to EU citizens, including people who are late applying to the EU Settlement Scheme (EUSS), or who have had their application refused. We also help when people are struggling to prove their immigration status or access rights and services. These can include the right to bring family members to join them in the UK, and to access welfare benefits, healthcare, etc.
Since March 2022, we also provide advice on Ukraine visa schemes. This Ukraine service covers immigration rights and broader rights of housing, education, etc. (We do not assist in ‘matching’ directly).
You can watch the short video below to find out more about who we are, what we do and our impact:
Settled is accredited to give immigration advice at OISC Level 3. We have a small staff team of coordinators and lawyers, and a network of 100+ dedicated volunteers based throughout the UK.
Our staff and volunteers speak over 20 European languages, including Romanes for our dedicated Roma service, and Ukrainian. We always try to respond in beneficiaries’ preferred language.
Advice for EU and Ukrainian citizens is provided free of charge by email or phone. Information is also available in the Help section of this website. In addition, we manage interactive Facebook groups in a range of languages.
Our work and achievements can be viewed as summary infographics, or in our annual report to the Charity Commission.
Please note that Settled does not provide individual advice or assistance related to eVisa enquiries.
- For general information about eVisas, please visit Online Immigration Status (eVisa).
- If you need help moving to an eVisa, please contact a Home Office funded organisation for support. Click here for details.
- For our Ukrainian beneficiaries, we have created a step-by-step guide on how to create an immigration account and link to your eVisa in this short video (in Ukrainian).
Contact us for free, accredited support:
- EUSS multilingual advice line*: 0330 223 5336
- EUSS advice service: [email protected]
- EUSS applications if based in Wales: [email protected]
- EUSS Roma advice service: [email protected]
- Ukraine advice service: [email protected]
- Facebook online advice forums in Bulgarian, German, Italian, Spanish, and Ukrainian.
- Further contact information is here.
* Our helpline has extensions in English (option1), Bulgarian (2), Italian (4), Spanish (7), and Romanes (8). If calling from outside the UK, please dial +44 330 223 5336. The English extension line is open Monday-Thursday, 13:00-15:00. For other times, and other languages, please leave a message, and you will be called be back in the appropriate language.
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Job Vacancy: Ukrainian Adviser - Settled
settled.org.uk
Settled's Ukraine Advice Service is at the forefront of providing expert immigration advice on Ukraine visa schemes and related matters. This post will bring much needed additional capacity to a small...
