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How we can help you

Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue.

We now continue to provide information, advice and support to EU citizens, including people who are late applying to the EU Settlement Scheme (EUSS), or who have had their application refused. We also help when people are struggling to prove their immigration status or access rights and services. These can include the right to bring family members to join them in the UK, and to access welfare benefits, healthcare, etc.

Since March 2022, we also provide advice on Ukraine visa schemes. This Ukraine service covers immigration rights and broader rights of housing, education, etc. (We do not assist in ‘matching’ directly).

You can watch the short video below to find out more about who we are, what we do and our impact:

Settled is accredited to give immigration advice at OISC Level 3. We have a small staff team of coordinators and lawyers, and a network of 100+ dedicated volunteers based throughout the UK.

Our staff and volunteers speak over 20 European languages, including Romanes for our dedicated Roma service, and Ukrainian. We always try to respond in beneficiaries’ preferred language.

Advice for EU and Ukrainian citizens is provided free of charge by email or phone. Information is also available in the Help section of this website. In addition, we manage interactive Facebook groups in a range of languages.

Our work and achievements can be viewed as summary infographics, or in our annual report to the Charity Commission.

Please note that Settled does not provide individual advice or assistance related to eVisa enquiries.

For general information about eVisas, please visit Online Immigration Status (eVisa).
If you need help moving to an eVisa, please contact a Home Office funded organisation for support. Click here for details.
For our Ukrainian beneficiaries, we have created a step-by-step guide on how to create an immigration account and link to your eVisa in this short video (in Ukrainian).

EUSS multilingual advice line*: 0330 223 5336
EUSS advice service: [email protected]
EUSS applications if based in Wales: [email protected]
EUSS Roma advice service: [email protected]
Ukraine advice service: [email protected]
Facebook online advice forums in Bulgarian, German, Italian, Spanish, and Ukrainian.
Further contact information is here.

* Our helpline has extensions in English (option1), Bulgarian (2), Italian (4), Spanish (7), and Romanes (8). If calling from outside the UK, please dial +44 330 223 5336. The English extension line is open Monday-Thursday, 13:00-15:00. For other times, and other languages, please leave a message, and you will be called be back in the appropriate language.

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Settled

1 week ago

Dear Friends, as Christmas approaches, many of us look forward to warmth, family, and the comfort of home. But for thousands of vulnerable EU citizens and Ukrainians in the UK, this winter is filled with uncertainty.Survivors of trafficking and domestic abuse, people displaced by war, people facing homelessness, Roma families, and those with little English or digital access are struggling to secure or maintain their immigration status. Without the right support, they risk losing their rights, their security, their home, and we need your help today.We would like to share with you our latest Winter Appeal, and invite you to read Angela’s story, one of our clients, an amazing and very resilient single mother looking after her baby daughter in extremely difficult circumstances who needed Settled’s help: mailchi.mp/settled/eusswinterappeal2025As most of us look forward to enjoying the winter holidays, the warmth of family, good food and home, thousands of vulnerable EU citizens and Ukrainians in the UK won’t have that luxury. This Christmas, will you help us offer hope, protection, and a path forward to those who need it most? Your generosity can change someone’s life this winter. Please consider making a donation today: settled.org.uk/donate/From all of us at Settled, thank you for standing together with us and may you and your family enjoy a warm and merry festive period. ... See MoreSee Less

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Settled

2 weeks ago

Moving from Wales to Scotland, another important report just came out on “Attitudes to Immigration in Scotland: Changing, complex, contradictory,” by Migration Policy Scotland, MPS:migrationpolicyscotland.org.uk/publications/attitudes-to-immigration-in-scotland-changing-complex...The Migration Policy Scotland “Attitudes to Immigration” survey is the only regularly undertaken representative survey of Scottish public opinion on these issues. It is designed to complement UK attitudinal data on migration by providing a representative sample within Scotland while also covering issues of particular importance to the Scottish context.From Settled’s perspective, it is important that the differences in context in Scotland are appreciated by policy-makers in Westminster. Indeed, as the report suggests, “it is increasingly urgent to understand the nuances of Scottish attitudes to immigration.” Quite interestingly, for example, the findings show significant levels of support for many migrant entry routes: “70% or more of the Scottish public prefer numbers to increase or remain the same when asked about skilled worker visas, seasonal work visas (temporary work), humanitarian visas, student visas, and health and social care visas.” Their data “shows little support for closures, restrictions and exclusions relating to the health and social care worker visa, the graduate visa, access to settlement and entitlements to social security.”Settled is proud of its track record helping EU citizens in Scotland to secure their rights in the wake of Brexit as well as supporting Ukrainians living there since the start of the war in 2022. We look forward to continuing working together and building capacity with the MPS, our partners, the Scottish government, our volunteers, and most significantly, the people we work with. ... See MoreSee Less

Attitudes to Immigration in Scotland: Changing, complex, contradictory - Migration Policy Scotland

migrationpolicyscotland.org.uk

The third wave of Migration Policy Scotland’s annual representative survey provides a detailed picture of how views are evolving. This attitudinal survey series provides policymakers and others with...

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Settled

2 weeks ago

Settled welcomes this timely and very well researched report by the Equality and Social Justice Committee, Welsh Parliament, highlighting some of the big issues that are affecting - and will continue to affect - EU citizens in Wales (and across the UK):settled.org.uk/settled-but-not-safe/As the report makes clear, the consequences of not obtaining Settled or Pre-Settled status and thus the legal right to live in the UK are dire – losing rights to work, housing, benefits, education and even removal. Given the complexity of the digital-only system, lack of awareness and understanding, we echo the report’s concerns about those who have yet to apply, most notably children, or those who have had difficulty establishing their right to remain through an exclusively online process. The EUSS is far from done, indeed, it is a generational issue. The report states that the EUSS has troubling hallmarks of the Windrush scandal, though the scale and numbers of people potentially affected by this could be significantly higher. As Jenny Rathbone MS, Chair of the Senedd’s Equality and Social Justice Committee, said: “This is not a distant technical issue buried in the complexities of immigration law. It is a human story – about families, workers, and communities who have contributed to Wales for decades, yet remain vulnerable because of flaws in the UK Government’s EU Settlement Scheme (EUSS).” You can read Jenny Rathbone’s full opinion here: “Settled but not safe? – We must continue to protect EU Citizens in Wales”: nation.cymru/opinion/settled-but-not-safe-we-must-continue-to-protect-eu-citizens-in-walesWe value our relationship with the Welsh Government and the Senedd and applaud their efforts calling on the UK government and all of us to avoid a potential second Windrush scandal. Since Settled was established in 2019 we have worked hard to ensure that as many as possible EU citizens (and Ukrainians since 2022) secured their immigration status so that they could continue living here. 2024/25 was our busiest year, directly helping 13,538 people with one-on-one immigration advice. The number of people calling on us for support is increasing at a time when due to lack of funding available there are fewer organisations able to help them just as their cases are becoming more complex and thus requiring higher level expert immigration advice. The report strongly recommends “the UK and Welsh governments should avoid reducing their support at all costs if a second Windrush is to be averted.” It argues that “Strategic, long-term planning would mitigate government overreliance on third sector service providers, and better position organisations such as Settled and the3million to assist.” Settled is proud to feature throughout the report quite prominently and we will continue to work alongside the Senedd, the Welsh government and our partners in Wales – and throughout the UK – to ensure that no EU citizen is left behind. ... See MoreSee Less

Settled but not safe? EU citizens who stayed after Brexit - Settled

settled.org.uk

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Settled

3 weeks ago

What a privilege and what a way to end the day! With many thanks once again to Leena Linnus and her lovely team at the European Parliament in the UK, their tour in Cardiff included a visit to the amazing Ukrainian Hub Cymru Wales , whom we work very closely with and do fantastic work fostering and supporting Ukrainians in Wales. Thank you so much to the Ukrainian Hub Cymru Wales for your work, warmth and hospitality! It was quite a heartfelt, unforgettable experience! 🙏🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦🇪🇺👏 ... See MoreSee Less

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Settled

3 weeks ago

We are incredibly grateful to Leena Maria Linnus, Head of the European Parliament in the UK, Typhaine Morillon and Sanna Kangasharju for their interest and for a fantastic, very positive and constructive day in Cardiff! Thank you for meeting with us, members of the Senedd and so many other amazing civil society organisations and businesses working on citizens rights and on the economic aspect of EU-UK relations post-Brexit in Wales. The discussion also included a very heartfelt and powerful presentation by Hemn Baghai on his experience of Wales as a Nation of Sanctuary. The event was co-organised with Settled and co-chaired by Wiard Sterk, Chair of Settled, at the beautiful Norwegian Church Arts Centre in Cardiff Bay.There were many takeaways, but one is clear: there are many wonderful initiatives being led by civil society organisations doing as much as they can to support and protect the rights of #Eu citizens in Wales... However, there is not enough funding and there is still much more to do to continue supporting #Eu citizens in Wales and in the UK in general, particularly the most vulnerable, at a time when EU citizens rights in the UK, and migrants' rights in general, are under threat. Five years after Brexit the job is far from done and we look forward to continuing working together with the EU Parliament in the UK!🙏 ... See MoreSee Less

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How we can help you

Please note that Settled does not provide individual advice or assistance related to eVisa enquiries.

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