Prove my settled or pre-settled status
When you have successfully applied to the EU Settlement Scheme (EUSS),
you will be issued with pre-settled status (if you have been resident in the UK for less than 5 years),
or settled status (if you have been resident in the UK for 5 years or more).

This status allows you to prove your rights in the UK to employers, landlords, medical practitioners and other service providers who require evidence of your immigration status.

Your EUSS status is a digital status that does not have a physical counterpart. You will only be able to provide digital evidence of your status, following the steps below.

What steps do I need to take?

The UK Government has a dedicated web portal that allows you to:

  • get a ‘share code’ to prove your status to others, for example, employers
  • update personal details in your UK Visas and Immigration account, for example, your passport number or email address
  • check what rights you have in the UK, for example, the right to work, rent or claim benefits

Follow this link to the ‘View and Prove your immigration status’ portal: https://www.gov.uk/view-prove-immigration-status

To view and prove your EUSS digital status you will need:

  • Details of the identity document you used to apply to the scheme
  • Your date of birth
  • access to the mobile number or email address you used when you applied, you’ll be sent a code for logging in

Do you have any advice or tips on this process?

Remember to keep the number of your old ID document until you update the information about the new ID document.

You must update the information held by the Home Office if you change your mobile phone number or email address. If you don’t you may have problems maintaining and proving your status when needed. 

The Home Office will always contact you by email and/or SMS, please make sure to keep these details updated.

Go to your online profile using the link above and click ‘Update your details’. Make sure you keep a record of your old contact details.

I am having problems with the app, what can I do?

Provided you have a smartphone with Near-field Communication (NFC) technology, it should be able to read the biometric chip in a passport or ID card. If you have problems, try the following:

  • Remove any cases or covers from your document and phone and slowly move your phone around the document until the app recognises it.
  • If you continue to have problems, place the phone on the reverse cover or the photo page of your passport or ID document.
  • If you still have a problem you may want to wait a little and try again after a few hours.
  • If you are still experiencing problems you may want to try using someone else’s phone (no data will be kept on the phone).
  • You can also try and contact Assisted Digital and see if there is a support service near you: https://www.gov.uk/assisted-digital-help-online-applications. They can help with scanning your documents, but not with the application itself.
  • You can also try and make an appointment with one of the scanning centres, but there may be a charge for this service. A list can be found here: https://www.gov.uk/government/publications/eu-settlement-scheme-id-document-scanner-locations. Again, they can only scan your documents, they can’t help with the application itself. 

Where can I get help if I get stuck?

The UK government runs the EU Settlement Scheme Resolution Centre, which can help you with your EUSS application.

You can contact them online here: https://eu-settled-status-enquiries.service.gov.uk/

Alternatively you can call the EUSS Resolution Centre on the following numbers:

From within the UK: 0300 123 7379
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
You can find out more about call charges here: https://www.gov.uk/call-charges

From outside the UK: +44 (0)203 080 0010
Monday to Friday (excluding bank holidays), 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm

Settled is here for you if you require further help with your EU Settlement Scheme issue. We provide free, mulltilingual advice, accredited by the Office of the Immigration Services Commissioner (OISC).

Please call us on 0330 223 5336 or email [email protected]

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