Settled is a charity that provided immigration advice under the EU Settlement Scheme up to the highest level, IAA Level 3.
If anyone needs help with the EU Settlement Scheme, please get in touch with us. Our services are open Monday to Thursday. When you send us your enquiry, please be patient, we will get back to you as soon as we can. We are a very busy charity, and we receive a huge number of enquiries daily.
Please read the following information about the services we run:
Web referral form
If your enquiry is about more complex issues like submitting a late application, long absences and switching from pre-settled to settled status, refusals and rejections, joining family members (dependent parents/children, durable/unmarried partners), please send us a self-referral form and we will get back to you as soon as we can. Please bear in mind that we don’t deal with complex cases over the phone or on our Facebook Forums. You need to send us a web referral form: Refer yourself to a Settled advice service – Settled
If your enquiry is about more straightforward and simple issue, please either call us on our helplines or join our Facebook Forums where you can ask your questions.
Helplines:
English helpline – 0330 2235336, extension 1, Monday to Thursday, 1.00 to 3.00pm, call us. We don’t reply to voice messages on this extension.
Bulgarian helpline – 0330 2235336, extension 2. Please leave your message and we will call you back.
Italian helpline – 0330 2235336, extension 4. Please leave your message and we will call you back.
Roma line – 0330 2235336, extension 8. Please leave your message and we will call you back.
Spanish line – 0330 2235336, extension 7. Please leave your message and we will call you back.
Settled Facebook Page: Facebook
You can read about Settled, our activities, online events, how we can help, etc. We don’t provide advice on the Facebook page, so please don’t send us messages there.
Settled Facebook Forums
We provide advice on simple and straightforward questions in several languages on our Facebook Forums. You can find all our Facebook Forums when you visit our Facebook page. For your convenience, we are providing links to our Facebook Forums here as well.
Bulgarian – Settled/Статут на уседналост_Форум | Facebook
Italian – Settled _ Italian Forum | Facebook
Spanish – Settled _ Spanish Forum | Facebook
French – Settled_French Forum | Facebook
German – Settled_German Forum | Facebook
Slovak & Czech – (1) Settled_Slovak & Czech Forum | Facebook
Referrals from external organisations
If you are a social/support worker, representative of a local authority/NHS, other organisations, and you want to refer a vulnerable client who needs help with their immigration status, please email us at [email protected], and we will send you a referral form for external organisations you need to fill in and send back to us. Please be aware that the web referral form is for people who contact us directly. It’s not for third parties who want to refer their clients to us.
Wales services
If you live in Wales, we have a designated email address you can use as well and contact us: [email protected]
Drop in sessions
We deliver regular drop-in sessions in London and Wales (Cardiff, Newport, Swansea) where you can meet our advisers in person. If you need more information about it, please contact us.
We can recommend several sources of information you can use:
the3million | Resource hub | Giving a voice to EU citizens in the UK – you can find useful information about different topics, including an absence calculator, a tool that can help you calculate your absences and decide if are eligible to switch from pre-settled to settled status
Delegation of the European Union to the United Kingdom of Great Britain and Northern Ireland | EEAS – you can find the latest information about the EU Settlement Scheme, the rights of the EU/EEA/Swiss citizens, and many more.
Apply to the EU Settlement Scheme (settled and pre-settled status): Apply to the EU Settlement Scheme – GOV.UK – a link to the government site where you can read about all the requirements regarding the EU Settlement Scheme.
Who we are – Independent Monitoring Authority for the Citizens’ Rights Agreements – the agency that monitors and protects the rights of the EU citizens.
Please note that Settled does not provide individual advice or assistance related to eVisa enquiries.
- For general information about eVisas, please visit Online Immigration Status (eVisa).
- If you need help moving to an eVisa, please contact a Home Office funded organisation for support. Click here for details.
- For our Ukrainian beneficiaries, we have created a step-by-step guide on how to create an immigration account and link to your eVisa in this short video (in Ukrainian).
