Job notice: Settled Status Angels Coordinator – Wales

Job notice: Settled Status Angels Coordinator – Wales

Settled aims to make sure that EEA and Swiss citizens living in the UK keep their right to live and work here after Brexit. This will mean they have to apply for a new immigration status called Settled Status, which is equivalent to Indefinite Leave to Remain. The application process is said by the Home Office to be simple and straightforward, and it may well be so for most people. However, people’s lives are not always simple and straightforward and there can be many reasons why people may find it difficult to engage with the application process or are worried to do so. This can include difficulty with providing or accessing documents, not having the means or skill to make an online application, difficulty in understanding the language of the application process, or living in circumstances that where making an application could impact on other issues of concern, such as being homeless or a victim of domestic abuse or trafficking.

Settled is a Charity founded by members of the3million and works to guide, inform and assist vulnerable and hard to reach EU citizens in the United Kingdom, to help them keep their right to live and work here after the United Kingdom (UK) leaves the European Union (EU). Settled works with a variety of partner organisations across the UK and is building up a network of volunteers, Settled Status Angels, who are trained and OISC Level 1 EUSS accredited, to inform EU citizens with their EUS applications, assist them where they can, or refer them to relevant services if required.

Settled was recently awarded a grant by the Welsh Government, that will enable us to engage a Wales based Coordinator to set up and manage a network of Settled Status Angels in Wales.

Person specification

We are looking for a self-sufficient and organised person with a background in community engagement and an excellent communicator and collaborator. You will need a good understanding of formal and informal community networks. You will also need to demonstrate a clear understanding an appreciation of policy and legislation related to immigration and the impact of lives of individuals and their families. You will work as part of a strong network of colleagues, dispersed throughout the UK, and within a fluid context. Flexibility, the ability to respond quickly, awareness of the needs of others, to be able to take responsibility and be accountable for your actions are important characteristics of the successful applicant.


  • Coordinate the Settled Angels programme in Wales, including recruitment, training and placement of Angels.
  • Manage and support the volunteer Angels and deal with their questions and concerns
  • Coordinate and liaise with the UK wide network of Coordinators, to ensure uniformity of the programme, exchange information and knowledge.
  • Maintain awareness of developments in the EUSS application process.
  • Liaise and, where required, work closely with other service providers in Wales.
  • Maintain connections with partners and ensure smooth referral of complex cases to the most relevant service provider.
  • Identify areas of concern where further advice is needed and put in place signposting and escalating procedures.
  • Identify opportunities to increase reach and capacity.
  • Liaise as required with Welsh Government, Local Authorities and other external organisations, as required.
  • Collect and process data as required and in accordance with the Settled GDPR policy.
  • Provide regular feedback and monthly reports.
  • Provide admin support for the Settled Status Angels and maintain appropriate systems and
  • records for audit and accounting purpose.

Skills and attributes


  • Excellent understanding of the EU Settlement Scheme and good understanding of the wider immigration context.
  • Understanding of the challenges faced by immigrant communities in the UK and awareness of the most at risk and vulnerable groups.
  • Ability to forge and maintain links with a varied network of individuals and organisations.
  • Capacity to communicate legal and policy guidelines to a non-expert audience.
  • Experience of outreach work and community organisation and empowerment.
  • Excellent interpersonal skills and a commitment to inclusion and equality.
  • Ability to maintain clear administration and financial records.
  • Good understanding of the Welsh political and cultural context.
  • Computer literacy.


  • Fluency in at least one other language, including Welsh.
  • IOSC Level 1 Immigration Advice accreditation.
  • Ability to drive and ownership of a car.
  • Ability to work from home, if required.
  • Media and social media skills.

Pay and contract

The contract is offered on a fulltime basis, up to and including March 2021, subject to a six months probationary period. The pay for this post is £24,547.00 per annum, paid monthly in arears. Reasonable travel and other out of pocket expenses will be reimbursed in accordance with our expenses policy.

Further information

Although separate organisations with different objectives, Settled works closely with the3million and shares a registered office in Bristol. However, most of the Settled team work from home and are spread across the UK. Virtual coordination meetings are held weekly, or as required. The Welsh Government grant does, however, include provision to pay for an office base and other overheads and we will try and secure an office base, most likely in south Wales.

This post requires regular travel and occasional overnight stays. Travel and subsistence expenses will be reimbursed in arears, subject to submission of receipts.


To apply send a CV (no more than two pages A4) and a cover letter, explaining your experience in relation to the job requirements and your interest in this post to Please also provide contact details for two references, one of which should be your current or most recent employer.

Deadline for applications is midnight on Sunday 6 October 2019.

Anticipated interview date will be in the week of 14 October 2019, in Cardiff, Newport or Bristol.

Successful candidates will be informed by Thursday 10 October of a time, date and location.

For further general queries please contact Wiard Sterk of

Settled is an equal opportunities employer and welcomes applications from all sectors of society, regardless of race, gender, physical ability or sexual orientation.

Settled is a Charity registered in England and Wales.

Charity number: 1184580
Company number: CEO18310
September 2019