Please see our update on the Coronavirus (COVID-19) crisis

EU Settlement Scheme and Coronavirus (COVID-19)

Coronavirus (COVID-19)

To minimise the risk of infection, for yourself and for others, it is important you follow the official Government guidelines of the UK nation you live in.

If you have any further questions about the virus, please check the NHS guidance, which is regularly updated.

Doctors of the World offers information in wide variety of languages, to support those whose first language is not English.

Mutual Aid UK provides links to local volunteer networks that provide support for vulnerable members in their communities. You can also offer to volunteer and the ability to speak a language other than English may be valuable to the support they offer.

EU Settlement Scheme and Coronavirus (COVID – 19)

Your ability to apply for pre-Settled or Settled Status may have been affected by the COVID-19 pandemic and associated travel restrictions. You can find some guidance in the ‘Absence’ section of the Frequently Asked Questions page and we encourage you to read this first, before contacting us with further questions, if you have any.

Support with your application

During the COVID-19 crisis we cannot offer face-to-face guidance or advice and all public sessions are on hold. But remember, you have until 30 June 2021 to make an application.

The Government’s EU Settlement Scheme Resolution Centre is operating at reduced capacity, but is open again for phone and email enquiries.  You can also progress your (pre-)Settled Status application on line.

The Settled team, staff and volunteers, are also still available online and on the phone, to help with your application and respond to any queries regarding the EU Settlement Scheme you may have.

If your query is urgent you can reach us on the following numbers. They are staffed by native speakers of one or more EU languages, so if you prefer to communicate in your own mother tongue you can select the relevant number. Languages are marked in brackets.

The following numbers are generally open between 10 am and 5pm:

07511 214684 (Bulgarian)

07511 214701 (Italian)

07511 214678 (Slovak/Czech)

The numbers below are staffed intermittently. Please leave a clear message with name and contact details if there is no answer and someone will get back to you as soon as they can:

07511 214711 (French)

07511 214721 (German)

07511 214707 (Polish)

07511 214698 (Romanian)

07511 214716 (Spanish)

You can also find us on Facebook, where we are running several forums in different languages and where you can leave your query. We wil try and get back to you as soon as we can.

If your query is not urgent please email us via, stating the nature of you query, where and when we can reach you by phone and whether you have a preferred language in which to discuss this. We will get back to you within 48 hours and try, where we can, to accommodate your language preference.

The Settled team can help you with basic information and questions regarding the EU Settlement Scheme. If they can’t help you with your specific issue, they can refer you to partner organisations that can deal with more complex issues.

If you have a complex immigration or EU Settlement Scheme related query, you can also contact our partners at Here for Good direct. They provide a free service for people only income (means tested) and/or those who fall within specific categories of vulnerability.

In Scotland you can contact the Citizens Rights Project, who can provide information, guidance and advice, or refer you to a partner organisation, depending on the nature of your query.

In Wales you can find contact details for organisations that can provide guidance and advice, including Settled, via the Immigration Advice Service web portal.