Please see our update on the Coronavirus (COVID-19) crisis

EU Settlement Scheme and Coronavirus (COVID-19)

Coronavirus (COVID-19)

To minimise the risk of infection, for yourself and for others, it is important you follow the official Government guidelines.

What you need to do:

  • Stay at home
  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home
  • Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

If you have any further questions about the virus, please check the NHS guidance, which is regularly updated.

Doctors of the World offers information in wide variety of languages, to support those whose first language is not English.

Mutual Aid UK provides links to local volunteer networks that provide support for vulnerable members in their communities. You can also offer to volunteer and the ability to speak a language other than English may be valuable to the support they offer.


EU Settlement Scheme and Coronavirus (COVID – 19)

During the COVID-19 crisis we cannot offer face-to-face guidance or advice and all public sessions are on hold. But remember, you have until 30 June 2021 to make an application.

The Government’s EU Settlement Scheme Resolution Centre is operating at reduced capacity and can only respond to email enquiries and you should not send them any documents by post at this time. However, you can still progress your (pre-)Settled Status application on line.

If you want to ask a question about applying for Settled Status, you can use an online form and they will reply in 5 working days.

The Settled team, staff and volunteers, are also still available, online and on the phone, to help with your application and respond to any queries regarding the EU Settlement Scheme you may have.

If your query is urgent you can reach us on the following numbers in England:

07511 214684 / 07511 214701

If you live in Wales please call:

07511 214678

These will be manned intermittently, but lines are generally open between 10 am and 5pm. Please leave a clear message with name and contact details if there is no answer and someone will get back to you as soon as they can.

If your query is not urgent please email us via, stating the nature of you query, where and when we can reach you by phone and whether you have a preferred language in which to discuss this. We will get back to you within 48 hours and try, where we can, to accommodate your language preference.

The Settled team can help you with basic information and questions regarding the EU Settlement Scheme. If they can’t help you with your specific issue, they can refer you to partner organisations that can deal with more complex issues.

If you have an immigration or EU Settlement Scheme related query, you can also contact our partners at Here for Good direct. Their contact details are as follows:


Phone: 0207 014 2155

Monday 09:30-11:3 – Wednesday 11:30-13:30 – Friday 13:30-15:30

or: (The Midlands or East of England)

Phone: 0115 964 4112​:

Tuesday 09:00 – 11:00 – Thursday 15:00 – 17:00

In Scotland you can contact the Citizens Rights Project, who can provide information, guidance and advice, or refer you to a partner organisation, depending on the nature of your query.

In Wales you can find contact details for organisations that can provide guidance and advice, including Settled, via the Immigration Advice Service web portal.